Refund Policy

Last Updated: May 2026

At PatientBridge360, we aim to provide reliable and professional software services for dental clinics and healthcare businesses.

This Refund Policy explains how subscription payments and refunds are handled.

1. Subscription Payments

PatientBridge360 operates on a subscription-based billing model.

Plans may include:

• Monthly billing
• Yearly billing
• Promotional trial periods

All payments are processed securely through our payment provider.

2. Free Trial Period

Some subscription plans may include a free trial period.

During the trial:

• Users can evaluate platform features
• Decide whether to continue with a paid subscription

No refund is provided for unused trial periods.

3. Refund Eligibility

Refund requests may be reviewed under limited circumstances, including:

• Duplicate charges
• Accidental billing errors
• Technical issues caused directly by our platform

Refund requests must be submitted within 7 days of the charge date.

4. Non-Refundable Situations

Refunds are generally not provided for:

• Partial subscription usage
• Unused time remaining in a billing cycle
• Change of business decision
• Lack of usage
• Failure to cancel before renewal

5. Subscription Cancellation

You may cancel your subscription at any time.

After cancellation:

• Access remains active until the end of the paid billing period
• No future charges will occur unless reactivated

6. Chargebacks

If a chargeback is initiated without contacting support first, we may:

• Suspend the account
• Limit access
• Permanently close the account

We encourage users to contact support before initiating disputes.

7. Payment Provider

Payments are securely processed through Paddle and related payment providers.

Refund processing timelines may vary depending on:

• Banks
• Card providers
• Payment networks

8. Contact

For billing or refund questions, please contact PatientBridge360 support.

PatientBridge360